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Democratise services by giving guests a voice

This is our mission.

With a continuously good insight in the experience of your guests, you can optimalise their satisfaction and loyalty.

Satys is the leading expert in the field of continuous measuring of user experience within the facilities services. By connecting experiences with environmental information and other data flows, we give you insight in the complete experience and map exactly what your users experience. We believe that people essentially enjoy giving their opinion and have to be motivated in the right way to do so. Come on board! And be tempted to share this vision with us and start reaping the fruits of it.

Our vision:

Making organisations experience-driven

Satys.

/‘sætɪs/ · 1 She who maps user experience and by doing so helps organisations to become experience driven.

The origin

We started because of the annoyance in the area of surveys. Because let’s be honest; no one likes filling out surveys nowadays! The objective that arises from this is to make giving feedback fun (again) for the enquirer and the giver. By responding to the experiences of the user and inspiring organisations with practical knowledge and expertise on feedback processes. 

Our commitment

We provide structure, unity & flexibility in the underlying needs by means of a holistic approach. By doing this, we can offer you every solution on the market. Organisations want insights and not to get stuck in a feedback tool. We sell the insights, relieving organisations of designing and executing the feedback process from A to Z. It’s a trade to do this well.

The future of Customer Experience

People will never stop going out to meet their peers, practice sports and have physical interaction. Not if we make sure that doing something physical will be a magical thing. And it will only be magical if we make it so.

Experience is becoming the only thing that gets us out there. More and more we do all the practical stuff from our phones using the internet. We don’t go to a store to buy a new phone, we go to the store for the experience of trying the phone or having an employee help us choose the right one. We don’t go out eating to feed ourselves, we can easily order food or cook it at home. We go out for dinner to enjoy this experience, whether alone or together with friends.

The main question is: “What is most important to be improved first and how will that impact our customer experience?” With Satys we help organisations to answer this.

“Assumption is the mother of all f*$# ups.”
~ Eugene Lewis Fordsworthe

How we contribute

By creating continuous and dynamic feedback loops, we are able to provide organisations with valuable insights. To achieve this, Satys uses a modern and a future-proof SaaS solution. Driven by innovation (inspiration) and customer demand (direction), we keep taking the lead and we continuously offer you new opportunities to discover user experience.

The people behind Satys

With a team of three young entrepreneurs Satys in 2016 started an adventure to make the world a better place for customers. Meet the team. Rather in person? Drop by for a cup of coffee!

Jelle Klaver

CEO & Co-founder

Fimme Marra

COO & Co-founder

Berco Beute

CTO & Co-founder

Erwin Kok

Software Guru

Durk Talsma

Field work Guru

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